Bad News Reply to customer response on late delivery - 275 Words

Bad News: Reply to customer response on late delivery (Essay Sample) Content: Bad news: reply to customer response on late deliveryNameCourseInstructorDate We were concerned after receiving your letter regarding delays in pizza delivery. We will ensure that you will not experience such disappointments and inconvenience again. In all cases, where there have been customer complaints, Pizza House Pizzeria has undertaken measures to respond to the complaints. The mere act of complaining shows that you took time to monitor and assess the services being offered. Hence, we appreciate your efforts to point out about service delivery, as well as appreciate feedback from customers since, such information helps us to serve you better without compromising on quality of service delivery.Based on previous results the wait time and delivery distance are the two main reasons for delay in pizza delivery. Allow us to follow-up on the matter and review current procedures with our delivery staff. We will undertake further evaluation to prevent such delays in futu re. Feel free to contact Pizza House Pizzeria with the phone number 800-956-8601. You are also welcome to make any further suggestions as every customer needs to get the best quality service provided. We propose to offer free delivery at any time of your convenience to demonstrate our appreciation and recognition of your input towards improving our customer services. As earlier stated if you give us another opportunity, it will be possible to demonstrate our commitment to serve you. We pledge to improv...